Privacy Policy

Greater Des Moines Convention and Visitors Bureau (GDMCVB) and Des Moines Area Sports Commission (DMASC) Internet Usage and Privacy and Anti-Spam Policy

The Greater Des Moines Convention and Visitors Bureau (GDMCVB) and Des Moines Area Sports Commission (DMASC), doing business as Catch Des Moines, recognize that protecting the privacy of visitors to our website, is of utmost importance. If you have any questions or concerns regarding this policy please contact us at:

Catch Des Moines
400 Locust Street, Suite 265
Des Moines, IA 50309
(800) 451-2625

Please read this policy carefully. By accessing this website via any device (mobile phone, tablet computer, desktop computer, etc.) you agree to our Privacy and Anti-Spam Policy and to the use of the information we collect as described within our policy. By providing the GDMCVB and DMASC with any personal information via this site you acknowledge that you fully understand and consent to the collection and processing of such information. If you do not agree with this Privacy Policy, you may not access our website.

We have sole discretion to change this policy at any time. All changes are effective immediately once posted and apply to all access to, and use of, the website thereafter. Your continued use of the website following the posting of the changed Privacy Policy means that you accept and agree to the changes.

Last Updated: 5/22/2018

Children under the age of 13: is a general audience website and is intended for adult use only. Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), and its revisions in 2013, the GDMCVB and DMASC do not knowingly collect or store any personal information about children under the age of 13. Children between the ages of 13-18 must get permission from their parents before sending any personal information about themselves over the internet to Catch Des Moines.

Information collection, use, sharing and third parties
Personal Information. You may visit our site without disclosing any personally identifiable information (“Personal Information”). However, you may also choose to provide certain personal information, such as your name, address, payment information, telephone number and/or email address on this site. This information is gathered through the use of forms, newsletter sign-ups, visitor or planner guide requests, RFP submissions, contests, or through inquiries including email, reader response, and phone calls. We use personal information provided to us through the site for the purpose for which it is provided, such as, send e-newsletters, send brochures by mail, or use special features such as event registration, image download requests, b-roll requests and RFP submissions.

From time to time the GDMCVB and DMASC will conduct surveys or contests which will request personal information. Participation in these contests and surveys is completely voluntary. Information requested may include, but not be limited to: contact and demographic information. Contact information will be used to notify winners and award prizes. Survey information will be used for the purpose stated in the survey.

Each of our marketing emails includes an automated way for you to opt out (unsubscribe) from that particular communication or from all marketing emails sent by Catch Des Moines. To opt out, please follow the instructions on the email you receive. 

Non-Personal Information. We may collect certain aggregate and non-personal information when you visit the site. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us such things as how many users visited our site, length of time on the site and the pages of the site that were accessed. By collecting this information, we learn how to best tailor our site to the needs of our visitors. 

The GDMCVB and DMASC do not sell or rent personal information to any third party organizations. The GDMCVB and DMASC may share information about you with other business and organizations under the following circumstances:

  • when necessary to third parties who partner with the GDMCVB and DMASC in order to process your requests
  • when you consent to disclosure
  • by operation of law, when such information is transferred as a part of the sale of assets including the assets represented by this site
  • to comply with the law, court orders, subpoena or legal process
  • to enforce or apply the GDMCVB and DMASC agreements or protect the GDMCVB and DMASC rights.
  • aggregated or anonymous data (including personal data that has been stripped of personally identifying characteristics)

We do not share emails with third-party organizations for their marketing purposes, instead, we may occasionally send you messages from reputable third-parties on their behalf, and you will be able to opt out of these offers via our unsubscribe option within our email marketing

Third Parties: contains links to third party websites. The GDMCVB and DMASC do not share your personal information with these sites and we are not responsible for the information collection processes on these sites and cannot control how the information is used. We encourage you to read the privacy statements of these linked sites.

We accept credit card payments through, which is our selected Payment Processor. provides its server and safeguard software protocol, Secure Socket Layer (SSL), and ensures the security of the transaction for both parties; Catch Des Moines and you. You may view’s privacy policy at

Remarketing/Retargeting Policy:
Remarketing or retargeting allows advertisers to show ads to users who have previously visited the advertiser’s site as they browse through the Web. Third party vendors such as Google and Facebook show ads on sites on the internet. These third parties use cookies to serve ads based on user’s prior visits. Google provides information about opting out at: You can find more information about opting out of ads from members that are part of the Network Advertising Initiative at:

Data retention, your access to and control over information
We retain your personal information for only as long as necessary for the purpose of which you have provided us with your personal data unless a longer retention policy is required by law.  

You have the right to review your information at any time. If you would like to review your information, change, correct or delete it, you may contact us at any time via email at or by phone at (800) 451-2625. Please allow us 30 days to process your request.

If you would like to be removed or change your subscription preferences for our email marketing, each of our marketing emails includes an automated way for you to opt out (unsubscribe) from that particular communication or from all marketing emails sent by Catch Des Moines. To opt out, please follow the instructions on the email you receive. 

A cookie is a small text file created by a website that is stored in the user’s computer either temporarily for that particular session, or permanently. Cookies provide a way for the site to recognize you and keep track of your preferences. You can choose whether or not to accept cookies by changing the settings on your browser. By not accepting cookies, some pages on this site may not fully function and you may not be able to access certain information.

The GDMCVB and DMASC take reasonable precautions to protect your information. Your data submitted via our website is protected online and offline. Wherever we collect sensitive information (such as credit card data), the information is encrypted and transmitted to us in a secure way, as required by PCI Standards.

We protect your information offline as well. Only employees who need the information to perform a specific job duty (i.e. billing or fulfillment of request) have access to your information. The computers and servers used to store information are kept in a secure environment.

The GDMCVB and DMASC create original content for Images, videos, and content on this site are original or used with permission by their creator.

Use of any content and/or images from this site must be approved by the GDMCVB and DMASC. We reserve the right to deny use of the content without explanation or cause. To visit our photo gallery and fill out an asset request form, visit: For permission to use any content or additional images not in our asset request photo gallery on our site, please contact

Anti-spam policy:
The GDMCVB and DMASC are concerned about preventing spam. Please be aware that it is not uncommon for spammers to spoof or hide behind an email they do not have permission to use or servers they do not own.

If you receive unsolicited mail from any of our staff, our site or any of our clients, please notify us at and include the offending email with all the headers intact and any additional information (i.e., mail servers that they do not own) to help us prevent spam.

User Submitted Content:
You are solely responsible for any content (including but not limited to photos, videos, graphics, data) that you submit to our site through any of our channels. You may not post any content that you did not create or that you do not have permission to share.

Social Media Channels:
The GDMCVB and DMASC use various social media channels which are accessible throughout The social media platforms have privacy policies that govern your use while on their sites. Catch Des Moines reserves the right to remove/delete/hide any content submitted to our channels that we deem inappropriate for any reason.

If you feel we are not abiding by our privacy policy or have any questions regarding our policy please contact us immediately via telephone at (800) 451-2625 or

For European Union Visitors:
Information we collect from you will be processed in the United States.  The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR.  We rely on derogations for specific situations as set forth in Article 49 of the GDPR.  In particular, we collect and transfer to the U.S. personal data only with your consent, to perform a contract with you, or to fulfill a compelling legitimate interest of GDMCVB or DMASC in a manner that does not outweigh your rights and freedoms.  GDMCVB and DMASC endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with GDMCVB and DMASC and the practices described in this Privacy Policy.